سياسة الاسترجاع
Return and Refund Policy
Last updated: 19 August 2026
We want you to be happy with what arrives. If something is not right, this page explains exactly what to do and what to expect.
Return window
You may request a return within 14 days of receiving your order.
Items must be unused, unopened and in their original sealed packaging, including any outer box, seal, applicator and free gift received with the order.
Items we cannot accept back
- Shampoos, serums, sprays, oils and other haircare or beard care products once the seal is broken or the product has been used
- Products without their original packaging, or with missing components, applicators or gifts
- Items marked "final sale" at the time of purchase
- Gift cards
This restriction exists for hygiene and safety reasons and is standard practice for cosmetic products. It does not affect your rights under the applicable laws of the Kingdom of Saudi Arabia.
If your item is damaged, faulty or incorrect
This is handled separately and at our cost. Contact us within 7 days of delivery at hello@almondhair.com with your order number and photographs of the item and the outer box.
- We will arrange a full refund or a replacement, whichever you prefer
- Return shipping is paid by us
- In most cases we begin processing before the item is returned
How to start a return
- Email hello@almondhair.com or message us on WhatsApp at +966 50 367 709 with your order number and the reason for return.
- We reply within one business day and confirm the correct return address. Please do not ship anything back before receiving this confirmation — returns sent to an unconfirmed address may not be recoverable.
- Pack the item securely in its original packaging and send it with a trackable service.
Return shipping costs
- Change of mind: return shipping is arranged and paid by you, and is not refunded.
- Damaged, faulty or incorrect item: return shipping is paid by us.
Original delivery charges are not refunded where the return is a change of mind.
Refunds
Once your return reaches us it is inspected within 2 business days. Approved refunds are issued to the original payment method and typically appear within 7 to 14 business days, depending on your bank or card issuer.
If a return does not meet the conditions above, we will contact you before taking any action and can send the item back to you.
Results and expectations
Almond Hair products are cosmetics used as part of a routine. Their effect on the look and feel of hair and beard builds gradually with continued use and varies from person to person. A product that has been opened and used cannot be returned on the basis of results, and no outcome is guaranteed. If you are unsure whether a product suits you, contact us before ordering and we will help you choose.
Exchanges
We do not process direct exchanges for change-of-mind returns. Request a refund and place a new order — this is faster. Replacements for damaged or incorrect items are handled as described above.
Cancelling an order
Orders can be cancelled free of charge before they are dispatched. Contact us as soon as possible. Once an order has left our warehouse it must be handled as a return.
Contact
HEYGLOW CO.
Al-Fayhaa District, Postal Code 22241, Jeddah, Kingdom of Saudi Arabia
hello@almondhair.com · +966 50 367 709
Sunday to Thursday, 09:00–18:00 (AST)